Questions
Answers
Q: How to locate us?
A: Please click here for the map.
Q: Any landmarks surrounding your hotel?
A: We are within the walking distance to
- Mahkota Parade - the largest shopping complex in Town
- Mahkota Medical Center - the largest private medical center in Town
- A' Famosa
Our Building has the pheonix painting.
Q: How can i go to your hotel from Kuala Lumpur or Singapore by North-South Expressway?
A:
You can exit to the Ayer Keroh toll gate interchange and follow the sign board direction to Melaka town. Our Hotel is located in Jalan Merdeka, Melaka Raya.
Please refer to the map.
Q: How far is your hotel to the bus terminal (Melaka Sentral)?
A: It is about 5-10 mins by car.
Q: How far is your hotel from the Kuala Lumpur International Airport (KLIA)?
A: From KLIA, it takes about 2 hours to reach our hotel by car.
Q: What is your nearby attraction?
A: Please click here for the nearby attraction.
Q:
Are your rates per room or per person?
A: Our rates are per room per night and please note that Single means for 1 person and Twin means for 2 persons maximum (unless otherwise specified).
Q: What room types you have? And what are the rates?
A: We have : | Room Type | Room Rates (Promotion) | Room Rates(Tariff) | | Deluxe A (1 Queen Bed) | RM98 (weekdays) / RM118 (weekends) | RM138.00 | | Deluxe B (2 Single Beds) | RM98 (weekdays) / RM118 (weekends) | RM138.00 | | Family Deluxe (1 Queen Bed & 1 single Bed) | RM138 (weekdays) / RM158 (Weekends) | RM188.00 |
Q: Do your rate include breakfast?
A: No. We do not serve breakfast. You can find many food courts/restaurants/coffee shops around us, where you can enjoy variety of local foods such as Hainan chicken rice ball, satay, roti canai, famous Teochew's Bah kut teh, etc.
Q: Do your hotel have Long Term Rates?
A: Yes, please find below our long term rates:
Long Term Guest (Applicable on minimum stay of 14 days continuously or above)
A) Deluxe Twin/ Queen- RM75.00 Nett
B) Deluxe Family- RM105.00 Nett
Q: Do your hotel accept foreign currency?
A: We only accept Ringgit Malaysia (RM).
Q: How many people can stay in your room?
A: For Deluxe Twin/ Double is 2 person and Deluxe Family is 3 person, additional pax need to request for extra bed at RM30.
Q: Can I make a reservation directly through the hotel?
A: Yes. You can contact us via phone at 606-281 5511 or online to make a reservation directly. In reply, we will confirm your reservation within 1 working day.
Q:
After I make my reservation, how long does it take to get a reservation confirmation?
A: Within 1 working day (not including Sunday & Public Holidays). When you make a reservation with us, within hours, you will receive our Reservation Request Acknowledgement via e-mail, confirming that your reservation request is now being processed.
At the same time we will check our reservation database. Upon confirmation (usually within 1 working day), we will send you a confirmation with your reservation details via e-mail or fax.
Q: What is the latest time that I can make a reservation?
A: We accept reservations that are made at least 3-working days (not including Sat, Sun & Public Holidays) before the check-in date. For corporate clients that have established a corporate account with us, we accept reservations on a 1-working day notice.
Q: How do I make reservation online?
A: Please kindly follow the Online Reservation link and fill up the reservation form. We will confirm your reservation within a day either via email or telephone. Note: We accept on-line reservation up to 3 months in advance. For more than 3 months reservation, please contact us directly at reservation@fenixinn.com.
Q: How do I secure my reservation?
A: You can pay us 1 night deposit by cash to:
Maybank, Melaka Raya Branch
Acc. Name: Cempakaraya Sdn. Bhd.
Acc. Number: 504 085 124 583
*For proved of payment, please fax the bank in slipt to +606- 284 2581.
** Accomodation is confirmed subject to one night's deposit in advance. Otherwise, reservation are held until 5:00p.m. unless prepayment is paid to hotel prior to arrival.
Q: Do your hotel has internet access?
A: Yes. We do provide internet access in the rooms with shared streamyx line of 1Mbps.
We also provide business center service at a reasonable rates.
Q: Do your hotel provide hot shower?
A: Yes, we do provide hot shower with high water pressure.
Q: Do your hotel provide car park?
A: Our hotel have ample car park with CCTV security system and free car jockey service.
Q: Is there a safe in your hotel?
A: Yes, we provide safe deposit box at the reception counter for free.
** Guest is liable for the safe deposit box key. In case of damage or loss, the charges for replacement or force opening is RM500.
Q: Do your hotel have smooking area?
A: Yes, the smooking area is at our walk way with bench to relax and listen to birds chirping.
Q: What is your room facilities?
A: Please click here for our room facilities.
Q: Do you provide airport transfer service?
A: We do not provide tranport service from the airport (KLIA).
Q: What is your check in and check out time?
A: Check in time : 3.00 p.m.
Check out time : 12.00 p.m.
Q: Can I request for late check out?
A: Yes, you can request for late check out from our front desk depending on room availability. RM50 will be charged if you check out later than 2 hours from our check out time at 12.00p.m. Check out after 5.00p.m. is considered as extend stay and one night room rate will be charged.
Q: Can I check in earlier?
A: Yes, you can check in earlier subject to room availability. However, there will be a surcharge of RM50.00 if you wish to check in before 12:00p.m. If you reach our hotel earlier, you can leave your luggages with us free of charge and go out to have a walk at the nearby attraction while waiting for the room to be available for check in.
Q: Do your hotel have corporate rate facilities?
A: Yes, we have corporate rate facilities for our regular business guest with the below special rates:
Weekdays
A) Deluxe Twin/ Queen- RM80.00 Nett
B) Deluxe Family- RM115.00 Nett
Weekends Rate
A) Deluxe Twin/ Queen- RM90.00 Nett
B) Deluxe Family- RM126.00 Nett
Long Term Guest (Applicable on minimum stay of 14 days continuously or above)
A) Deluxe Twin/ Queen- RM75.00 Nett
B) Deluxe Family- RM105.00 Nett
Eve and Public Holidays Rate
There will be a surcharge of RM30.00 Nett per room
Extra Bed- RM30.00 Nett
* Rates are valid till 31st December 2008
**The above rates are without breakfast and subjected to change
Q: How can I apply for the corporate rate facilities?
A: You can write a corporate rate application letter to us and we will approve your application if you are able to meet our criteria.
Q: Do you have a Corporate Rate Application Letter Sample?
A: Yes. Please click here to download the sample.
Q: What are the criteria to fulfill in order to apply for the corporate rate facilities?
A: Below are the criteria to fulfill:
- The applicant must at least stay with us two time at our current walk-in promotion rate.
- Name of the staffs to enjoy the corporate rate should be listed down in the application letter.
- The Corporate Rate Contract is considered as in-active and will be void if there is no check in for 3 months consecutively.
Q: Can we apply Direct Bill(City Ledger) to Company under the corporate account?
A: Yes. Prerequisite to the Direct Bill are:
1. Must be Private Limited/Limited Company (Sdn Bhd/Bhd).
2. Must be our Corporate Account. To apply to become Corporate Account and enjoy the corporate rate, please refer another Q&A.
Once you fulfill the above requirement, you then need to submit your Direct Bill (City Ledger) Application Letter together with the documents as follows:
1. Form 24
2. Form 49
3. M&A
Q: Can I pay by credit card?
A: Yes, you can pay by Master Card, Visa & JCB upon check in.
Q: Do you accept cheque?
A: Yes, you can pay us by company cheque within 7 working days in advance before check in date.
Kindly make all the cheque payable to CEMPAKARAYA SDN BHD, MAYBANK (MELAKA RAYA BRANCH), ACCOUNT NO.: 504 085 124 583.
** Personal Cheques are not accepted.
Q: What is your bank account details?
A: Please find our bank account details as below:
Bank Name: Maybank, Melaka Raya Branch
Account Name: Cempakaraya Sdn Bhd
Account Number: 504 085 124 583
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